Report

The Forrester Wave™: B2C Commerce Solutions, Q2 2022

B2C

Kibo Recently Named a Leader in B2C Commerce Solutions Report by Forrester Research

According to The Forrester Wave™: B2C Commerce Solutions, Q2 2022, for B2C digital businesses, “Modular, cloud-native commerce solutions are no longer just for the most digitally mature companies. In fact, modern commerce tech is more adaptive and provides resilience for the digital businesses that use it. Retailers and digital direct-to-consumer businesses are strapped for staff, forced to move faster than ever, and heavily reliant on technology.”

In the report, Kibo is named the Leader of B2C Commerce Solutions and “Kibo is a best fit for digital businesses that prioritize a preintegrated platform with shared services across functional areas.” Kibo is recognized for its unified platform, as “It continues to bring more functionality ‘under the tent’ of the platform, including personalization functionality gained from its Monetate and Certona acquisitions, and order management features included out of the box with commerce.”

Read our blog post about the report to learn more.

Explain

• Interprets complex operational data so business users can ask and answer questions in natural language — no SQL.
• No waiting on internal teams to pull data and analyze performance.
• Client users get the answers they need in seconds.

Optimize

• Automatically optimizes system variables against business goals — continuous and autonomous.
• Predicts inventory levels across your network.
• Avoids stockouts and missed commitments to save sales.

Configure

• Executes tasks and changes system settings using natural language.
• Supports client users across the eCommerce to order orchestration spectrum.
• Gets day-to-day tasks done quickly and easily.

Analyze

• Advanced commerce analytics and reporting.
• Surfaces trends, anomalies, and performance insights.
• Spans the full commerce platform.

Engage

• Interacts with shoppers in real time to understand and answer requests as they arrive.
• Spans discovery, support, and post-order.
• Enables CSRs to resolve questions and issues, and provide better service faster.