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Specialty Commerce Success Story

Learn more about the successful implementation and relationship between Specialty Commerce and Kibo’s eCommerce Solution.

The #1 U.S. direct marketer of wigs, hair pieces, and specialty apparel for the fashion-conscious woman. With fresh, updated designs and product innovations, SCD sets trends with collections that suit our clients’ lifestyles.

Explain

• Interprets complex operational data so business users can ask and answer questions in natural language — no SQL.
• No waiting on internal teams to pull data and analyze performance.
• Client users get the answers they need in seconds.

Optimize

• Automatically optimizes system variables against business goals — continuous and autonomous.
• Predicts inventory levels across your network.
• Avoids stockouts and missed commitments to save sales.

Configure

• Executes tasks and changes system settings using natural language.
• Supports client users across the eCommerce to order orchestration spectrum.
• Gets day-to-day tasks done quickly and easily.

Analyze

• Advanced commerce analytics and reporting.
• Surfaces trends, anomalies, and performance insights.
• Spans the full commerce platform.

Engage

• Interacts with shoppers in real time to understand and answer requests as they arrive.
• Spans discovery, support, and post-order.
• Enables CSRs to resolve questions and issues, and provide better service faster.