Order Management System | Enterprise OMS Software | KIBO

Order Management

Promise Accurately. Fulfill Anywhere. Control Costs.

KIBO’s Order Management System (OMS) delivers on customer promises with real-time inventory visibility, intelligent order sourcing and routing, and fulfillment optimization across stores, Distribution Centers (DCs), and dropship vendors.

Trusted by global retailers, manufacturers, distributors, and wholesalers who need to run complex, high-volume commerce at scale.

Promise accurately. Convert with confidence.

Use real-time inventory (RIS) + pre‑purchase Estimated Delivery Date (EDD) for accurate delivery promises.

Orchestrate by cost, speed, and customer SLA.

Rules-driven scenarios & filters automatically pick the best node to hit dates at the lowest cost.

Fulfill anywhere and resolve exceptions fast.

BPM workflows optimize fulfillment across your entire network. CSR UIs enable seamless service and exception resolution.

Orders Out the Door, Faster Than Ever

Fulfillment speed is one of the most measurable ways KIBO OMS pays for itself. Less time between order and delivery means lower ops costs, fewer customer service calls, and more repeat purchases.

84%

Decrease in Avg. Hrs to Fulfill Ship-to-Home Orders

58%

Decrease in Avg. Hrs to Fulfill BOPIS Orders

97%

Decrease in Avg. Hrs to Fulfill All Orders

What is a commerce-first OMS worth to you?

Set a few numbers about your business and see the value KIBO Order Management could unlock, using the same framework as KIBO’s Forrester Total Economic Impact study. No sign-up to see your estimate.

B2CHybridB2B

Start with your company size

Under $250M$250M to $1B$1B to $5BOver $5B

Annual online orders5M

Average order value

$

Store associates and DC employees in fulfillment10K

Adjust assumptions (margin, wages, legacy system)

AOV lift 2%, order volume lift 5%

Fulfillment time saved 5% × 20% attributed, 50% recaptured

IT salary $155,000

Risk adjustments 10% / 20% / 15%

Which describes your business?

ManufacturerDistributorWholesaler

What this is costing you today

Weeks lost on manual quotes, delivery dates promised with no ATP against production, channel conflict, and dealer networks that cannot self-serve.

B2B value depends on your contracts, channels, and production reality, so we size it with you rather than with a slider.

Adjust assumptions

Net profit margin5%

Fully burdened fulfillment wage$55K

We are replacing a legacy OMS

Legacy annual license cost$350K

Legacy IT staff count6

Apply and see my estimate

Estimated annual value with KIBO OMS

$5.96M

Forrester risk-adjusted, up to $7.08M before risk adjustment

Illustrative estimate using the Forrester TEI framework and your inputs. Not a quote or guarantee.

Get or share your breakdown

Unlock your breakdown by category and the Forrester proof points. A KIBO specialist will send your tailored report, with a relevant customer example, within one business day.

Total annual risk-adjusted value$5.96M

167%

ROI

$8.0M

Net present value

$12.8M

Benefits over 3 years

<6 mo

Payback

The Total Economic Impact™ Of KIBO, a commissioned Forrester Consulting study, 2025.

Where the value comes from

Five ways KIBO Order Management changes the economics of a B2B order.

Unlock seller productivity

Buyers self-serve, so reps shift from reactive order servicing to proactive selling.

Cut freight and split shipments

Intelligent routing finds the lowest cost-to-serve path across DCs, branches, and dropship.

Reduce cost-to-serve

Automated workflows cut manual order touches and margin loss from exceptions.

Keep promises with real-time ATP/CTP

Accurate availability against inventory and production means fewer oversells and broken dates.

Launch new channels faster

Add dealer portals, marketplaces, and dropship without new headcount or a new platform.

167%

ROI

$8.0M

Net present value

$12.8M

Benefits over 3 years

<6 mo

Payback

The Total Economic Impact™ Of KIBO, a commissioned Forrester Consulting study, 2025.

How it KIBO OMS Works

Real-Time Inventory Visibility

Aggregates network-wide availability and exposes throughout the shopper journey.

Order Routing Orchestration

Intelligent, rules-based routing suggests the best node with the ability to split orders.

Service & Returns

Interactive Customer Service Representative (CSR) UI for handling appeasements, returns, and replacements.

Intelligent Order Promising

Displays Estimated Delivery Dates (EDD) pre-purchase.

Fulfiller UI

Customizable, guided workflows for fulfillment types, including Ship-to-Home, BOPIS, Curbside, and Delivery.

Build Your Roadmap not Someone Else’s.

Modern shoppers move fast. If promises are vague or slow, they abandon cart

KIBO is headless and microservices-based: Deploy in phases or a complete solution. 
Buy what you need and scale when you’re ready.

Order Management Packaging Packaging Tiers

Choose a plan that fits your goals today and grows with you tomorrow.

Starter

Foundational Package to get started:

Essentials

Starter Package, plus:

Advanced

Essentials Package, plus:

Resolve Issues in One Place.

What Changes when the Promise is Real.

Cancellations

“Dropped cancellations after surfacing store inventory on PDP.”

Speed

“Shorter fulfillment cycles with optimized routing.”

Support

“Fewer support touches per order after CSR tooling rollout.”

Your Journey Starts Here