Customer Success Stories and Case Studies

Kibo clients outperform industry average conversion rates by an extraordinary 57%. Explore how Kibo has helped industry leaders reach new heights, and gain ideas of how you too can create better customer experiences.

Launch Faster, Compete Sooner

Implementation speed and cost are often the hidden deciding factors in a platform selection. KIBO consistently delivers faster go-lives with less IT overhead.

65%

Avg. Reduction in Implementation vs. Multi-Vendor Stacks

167%

Avg. Return on Investment

<6 mo

Avg. Payback Period

Case Study

• Order Management
• Oct 7 2025
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Case Study

• Order Management
• Oct 7 2025
  Sed ut perspiciatis unde omnis iste natus error sit voluptatem accusantium

Case Study

• Order Management
• Oct 7 2025
  Sed ut perspiciatis unde omnis iste natus error sit voluptatem accusantium

Real ROI. Real Brands.

These results come from companies across retail, B2B, apparel, hardware, and distribution. All running on KIBO. The common thread: measurable growth from a platform built to scale.

279%

Increase in Digital Revenue

200%

Increase in Online Conversions

273%

Increase in Number of Online Orders

What our customers think

“With our new Kibo Commerce solution, implemented with Ignitiv’s partnership, we’ve been able to rapidly deliver a customer-friendly ecommerce experience in support of our company’s mission & vision..”

— Andy Wolf, Chief Technology Officer, Fortis Life Sciences

“The company adopted Kibos’s omnichannel technology, enhancing integration with their wholesale parent company.”

— Lynn Langenfeld

“So how are we optimizing it? It’s our investment in KIBO, the center of our ecosystem. It’s improving our order routing capabilities, our ability to fulfill orders, our customer service, and our new marketing penetration.”

— Arthur Phidd, Chief Information Officer, REEDS Jewelers

Your Journey to Modern Commerce Starts Here

Activate reliable recurring orders and continuous revenue for your business, even as inventory levels fluctuate across your network.
Offer flexible schedules and customer self‑service for skips and mid‑cycle changes, with automatic proration.

Explain

• Interprets complex operational data so business users can ask and answer questions in natural language — no SQL.
• No waiting on internal teams to pull data and analyze performance.
• Client users get the answers they need in seconds.

Optimize

• Automatically optimizes system variables against business goals — continuous and autonomous.
• Predicts inventory levels across your network.
• Avoids stockouts and missed commitments to save sales.

Configure

• Executes tasks and changes system settings using natural language.
• Supports client users across the eCommerce to order orchestration spectrum.
• Gets day-to-day tasks done quickly and easily.

Analyze

• Advanced commerce analytics and reporting.
• Surfaces trends, anomalies, and performance insights.
• Spans the full commerce platform.

Engage

• Interacts with shoppers in real time to understand and answer requests as they arrive.
• Spans discovery, support, and post-order.
• Enables CSRs to resolve questions and issues, and provide better service faster.