Josh Randall

SVP of Client Success

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Focus

My team and I are focused on the support and success of our clients through their entire life cycle at Kibo: from orders, to fraud, chargebacks, to operations support, and technical support. I enjoy all aspects of support from solving difficult technical and process challenges, interacting with our clients, and collaborating cross-functionally with the many other teams at Kibo.

Experience

I’ve been with Kibo for more than five years. I started managing technical support, and have had roles across support and engineering. Prior to Kibo, I held leadership roles in support for the past 17 years, primarily in the semiconductor industry.

Explain

• Interprets complex operational data so business users can ask and answer questions in natural language — no SQL.
• No waiting on internal teams to pull data and analyze performance.
• Client users get the answers they need in seconds.

Optimize

• Automatically optimizes system variables against business goals — continuous and autonomous.
• Predicts inventory levels across your network.
• Avoids stockouts and missed commitments to save sales.

Configure

• Executes tasks and changes system settings using natural language.
• Supports client users across the eCommerce to order orchestration spectrum.
• Gets day-to-day tasks done quickly and easily.

Analyze

• Advanced commerce analytics and reporting.
• Surfaces trends, anomalies, and performance insights.
• Spans the full commerce platform.

Engage

• Interacts with shoppers in real time to understand and answer requests as they arrive.
• Spans discovery, support, and post-order.
• Enables CSRs to resolve questions and issues, and provide better service faster.