Eric Rosado – Chief Product Officer
Eric Rosado
Chief Product Officer
Focus
As Chief Product Officer at KIBO, I lead product strategy, product management, UX/design, and documentation. I’m driven by identifying how KIBO’s unified commerce platform can be evolved to create meaningful competitive differentiation, delivering greater value for current customers and earning the confidence of future ones. A significant part of my focus is bringing practical, impactful AI-powered capabilities into the platform to help our customers unlock new revenue, reduce operational costs, and optimize their commerce processes.
Experience
I’ve spent my career at the intersection of commerce, personalization, and AI-powered SaaS. Before returning to KIBO as CPO, I served as Chief Product Officer at Monetate, where I led product strategy and launched AI-driven capabilities for major national brands. Prior to Monetate, I held product leadership roles at KIBO, Certona, LifeLock, and ID Analytics.
Explain
- Interprets complex operational data so business users can ask and answer questions in natural language — no SQL.
- No waiting on internal teams to pull data and analyze performance.
- Client users get the answers they need in seconds.
Optimize
- Automatically optimizes system variables against business goals — continuous and autonomous.
- Predicts inventory levels across your network.
- Avoids stockouts and missed commitments to save sales.
Configure
- Executes tasks and changes system settings using natural language.
- Supports client users across the eCommerce to order orchestration spectrum.
- Gets day-to-day tasks done quickly and easily.
Analyze
- Advanced commerce analytics and reporting.
- Surfaces trends, anomalies, and performance insights.
- Spans the full commerce platform.
Engage
- Interacts with shoppers in real time to understand and answer requests as they arrive.
- Spans discovery, support, and post-order.
- Enables CSRs to resolve questions and issues, and provide better service faster.